In a recent post on Instagram, social media influencer Xiaxue highlighted the ‘derelict’ state of her HDB common areas in Hougang. Lo and behold!
Aljunied-Hougang Town Council (AHTC) wasted no time in addressing her concerns. Aside from explaining the situation online, AHTC also engaged workers the following day to fix the chipped cement surfaces and painted over the ceiling. https://www.asiaone.com/singapore/xiaxue-raises-concerns-about-destitute-state-her-hougang-hdb-block-town-council-responds
Pound for pound, in a Condo setting the Managing agent would have to …
- Get MCST council approval
- Mobilise contractors to do minor repairs
- Supervise minor works and ensure completion
- Release official statement to all residents
All within 24 hours.
Here’s the extra points. AHTC ended their note with “The town council recognises that there is always room for improvement, and welcomes feedback from residents.” My idol MA. Such eagerness and endearing level of service reminds me of SG in the 1980s or Japan today.
Not only that, in this instance the Public model trumps the Private model in both cost and efficiency. An extremely rare sighting for me.