Public amenities well-managed. Superbly efficient with social media

By now, you may have heard about the ‘dumbest sheltered walkway’ in Punggol. It led straight to the bus-stop, but the railings extend another 5m-8m unsheltered. This inconvenienced the HDB residents from the cluster of blocks around. And one Lim Vernon took to facebook to broadcast his video about it on 1 Dec.

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HDB better than condo, in the social media age

In a recent post on Instagram, social media influencer Xiaxue highlighted the ‘derelict’ state of her HDB common areas in Hougang. Lo and behold!

Cover pic and above pic from Xiaxue instagram account

Aljunied-Hougang Town Council (AHTC) wasted no time in addressing her concerns. Aside from explaining the situation online, AHTC also engaged workers the following day to fix the chipped cement surfaces and painted over the ceiling. https://www.asiaone.com/singapore/xiaxue-raises-concerns-about-destitute-state-her-hougang-hdb-block-town-council-responds

Pound for pound, in a Condo setting the Managing agent would have to …

  1. Get MCST council approval
  2. Mobilise contractors to do minor repairs
  3. Supervise minor works and ensure completion
  4. Release official statement to all residents

All within 24 hours.

Here’s the extra points. AHTC ended their note with “The town council recognises that there is always room for improvement, and welcomes feedback from residents.” My idol MA. Such eagerness and endearing level of service reminds me of SG in the 1980s or Japan today.

Not only that, in this instance the Public model trumps the Private model in both cost and efficiency. An extremely rare sighting for me.

Related posts: “Public amenities well managed. Superbly efficient with social media.”

Don’t play play, ah!

There is a well-known quote by Warren Buffett about economic or financial crisis. “When the tide goes out do you discover who’s been swimming naked.” In recent years, I notice a rise in complaints against MCST council and Managing agents. To be fair, some are trivial issues voiced by overly-sensitive residents, while others can be as severe as mismanagement, extreme lack of financial prudence and even ‘hidden political agendas’.

Usually these are discussed openly in AGMs or in private with the MA. However in the current covid-19 crisis, many subsidiary proprietors (SPs) have found time to publicized their concerns on social media. I was told these pent-up frustrations have been accumulating for years in a number of condominiums around Singapore.

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